Provider & Seller Agreement

Independent Contractor Status & Provider Obligations

Scope

This Agreement governs your relationship with SSM when you register as a Provider, Instructor, or Seller on the Platform to offer instruction, professional services, performances, consulting, or to list products for sale.

Independent Contractor Status

YOU ARE AN INDEPENDENT CONTRACTOR, NOT AN EMPLOYEE OF SSM. You are responsible for your own taxes, insurance, equipment, and business expenses. SSM does not control the manner or method of your service delivery. You will not receive employee benefits, workers' compensation, or unemployment insurance from SSM.

Provider Obligations

• Maintain accurate profile information including qualifications and experience
• Provide services professionally and in accordance with all applicable laws
• Arrive on time for scheduled sessions
• Maintain required certifications and licenses for your service type
• Carry appropriate liability insurance (recommended minimum $1,000,000)
• Respond to booking requests within 24 hours

Intellectual Property

• You retain ownership of all instructional materials, curricula, and content you create
• You grant SSM a non-exclusive license to display your profile, service descriptions, and promotional materials on the Platform
• Course recordings: ownership per Section 3.1.3 and the E-Learning section of the Terms of Service (Section 1.10)

Insurance

SSM recommends all providers carry:

• General liability insurance ($1,000,000 minimum)
• Professional liability / errors & omissions insurance
• If working with minors: abuse & molestation coverage

SSM does not provide insurance coverage for providers.

Provider Cancellation

#### Provider Cancels a Booking

• You receive $0 pay for the cancelled session
• Credit card processing fees may be debited from your Stripe Connect balance
• A strike is recorded on your account
• Repeated cancellations (pattern of unreliability) may result in temporary listing suspension
• Substitution: Platform will attempt to find a replacement provider. If available, the booking continues with the new provider — the customer is not penalized.

#### Customer Cancels

• Customer receives credits per the standard cancellation tier schedule (see Terms of Service, Section 1.5.2)
• You are freed from the booking without penalty
• If cancellation results in a partial refund, your payout is reduced proportionally

#### Non-Cancelling Party Claims
If a booking is cancelled by another party (facility, customer), you may file claims for proven non-recoverable costs (e.g., travel already incurred, equipment rental) through the Platform's dispute resolution process (Terms of Service, Section 1.20). The cancelling party's future payouts may be garnished to cover proven claims.

Marketplace Seller Terms

Scope

This section governs your use of the SSOS Marketplace as a seller. By creating a listing, you agree to these terms.

Seller Eligibility

• Must be 18+ with a valid SSM account
• Must have a verified Stripe Connect account for payouts
• Must provide accurate seller information
• Must comply with all applicable laws (including tax obligations)

Commission Schedule

Commission rates vary by product type and fulfillment model. Current rates are disclosed during listing creation and available in the Platform's Fee Schedule within your seller dashboard. Rates may be updated with 30 days' notice to active sellers.

Payment processing fees (per Stripe's published rates) are separate and passed through to seller.

Listing Requirements

• Accurate product descriptions and condition
• Clear, honest photos (no stock photos for used items)
• Accurate pricing
• Accurate shipping information and timeframes
• Prohibited items: illegal goods, counterfeit products, weapons, controlled substances, hazardous materials, stolen property, items that infringe intellectual property rights

Fulfillment Requirements (Seller-Fulfilled)

• Ship within 3 business days of order (configurable per listing)
• Provide valid tracking number
• Failure to ship within window: auto-cancel + full refund to buyer
• Pack items securely and appropriately

Escrow & Payment Hold

For seller-fulfilled orders:

• Buyer pays -> Stripe holds funds
• Seller ships + enters tracking
• Tracking confirms delivery
• 48-hour dispute window after delivery
• Funds released to seller via Stripe Connect

Returns Policy

• Sellers must offer minimum 14-day return window for physical products
• Return shipping: buyer's expense (unless item defective/misrepresented)
• Consignment items: all sales final
• Digital products: no returns
• POD items: no returns (defective items replaced)

Digital Product Licensing

All digital products sold on the SSOS Marketplace (including audio presets, samples, loops, beats, sheet music, tablature, templates, design files, and educational materials) are sold under a single standard license:

• Personal and commercial use: Use in your own projects, including commercial releases (unlimited streams/sales)
• No redistribution: You may not redistribute, resell, or share the raw files
• No resale: You may not resell the license or the product itself
• No ownership claim: You may not claim authorship of the purchased product
• Credit: Credit the creator if specified by the seller in the listing
• One buyer, one license: Each purchase grants a license to one individual or entity

If sellers wish to offer additional license tiers (e.g., extended/unlimited licenses with redistribution rights), those may be offered in the future and will be governed by updated terms at that time.

#### Seller Obligations for Digital Products

• Ensure you own or have rights to sell the digital product
• Provide products in the format(s) described in the listing
• Do not include malware, viruses, or harmful code in digital products

#### Buyer Obligations for Digital Products

• Use products only within the scope of the standard license
• Do not redistribute, share, or resell products
• Do not claim authorship of purchased products
• Retain proof of purchase for license verification

#### Digital Product Refund Policy
Digital products are delivered immediately and are non-refundable. Exceptions:

• File is corrupt or unreadable
• Product substantially differs from listing description
• Duplicate purchase (refund for duplicate only)

#### Digital Product Content Restrictions
Digital products must not contain:

• Copyrighted material not owned by the seller
• Samples from copyrighted recordings without clearance
• Illegal content
• Malware or malicious code

Prohibited Practices

• Price manipulation or artificially inflating prices
• Shill bidding or fake reviews
• Circumventing Platform fees (directing buyers off-platform)
• Misrepresenting item condition, authenticity, or provenance
• Selling stolen or counterfeit goods

Account Suspension

SSM may suspend your seller account for:

• Repeated policy violations
• High dispute/chargeback rate
• Fraudulent activity
• Failure to fulfill orders

Consignment Terms

Scope

This section governs the consignment of physical items to Second Street Music ("SSM," "Consignee") by you ("Consignor"). SSM will display, market, and sell your items per the terms below.

Consignment Types

#### Unique Item Consignment
Eligible items: Guitars, amps, pedals, original artwork, one-of-a-kind or high-value items.

Intake: Must be done in person. Staff inspects condition, confirms authenticity, documents existing damage, takes photos. Consignor and staff agree on listing price. Items over $1,000 require documented appraisal or market comp.

#### Merch Consignment
Eligible items: T-shirts, hoodies, hats, buttons, pins, stickers, patches, CDs, vinyl, art prints (not original art), other branded/replenishable items.

Intake: In-person drop-off for most items. Exception: wearable merch and art prints (not original art, no gear, nothing fragile) may be shipped in. Quantity-based tracking per SKU.

Commission Split

The consignor/SSM split for each item is agreed upon at intake and documented on the consignment receipt. Current standard rates are available in the Platform's Fee Schedule. The agreed split is locked at intake and does not change for the duration of the consignment.

Payment processing fees (per Stripe's published rates) are deducted before the commission split.

Unique Item Lifecycle (90-Day Term)

```
Days 1-60: Full agreed price. In-store display + online listing.

Day 60: Notification with options:
1. Reduce price (consignor sets new price)
2. Request renewal (facility has 30 days to approve/decline)
3. Keep current price
4. Request reclaim

Day 90: Consignment expires. Item moves to online-only
(off shelf, in storage). Reclaim window opens.
Notification: "Expired. 30 days to reclaim or request renewal."

Day 110: Final reminder.

Day 120: All options expire. Item becomes facility property.
Facility decides: sell at reduced price, donate, keep, dispose.
```

#### Renewal

• On-time (days 1-90): Facility has 30 days to approve/decline; approved = new 90-day term
• Late (days 91-120): Facility must respond by day 120; approved = new 90-day term from approval date
• No renewal requests after day 120
• Renewal is mutual — either party can decline

Merch Consignment Lifecycle

• Permanent — no expiry, no forfeit
• 80/20 split per unit sold
• Physical display at facility's discretion
• Consignor restocks as needed (in person)
• Consignor can reclaim remaining stock anytime with reasonable notice (48 hours)
• Payouts: electronic sales split at payment time via Stripe Connect; cash sales settled per deposit batch

Reverb Cross-Posting (Unique Items)

SSM may cross-post unique consignment items to Reverb.com:

• Reverb charges a marketplace fee on sales
• SSM absorbs this fee from its own commission share — the consignor's share is unchanged
• SSM's net commission is reduced on Reverb sales accordingly

Consignment Insurance

SSM carries bailee's insurance covering all consigned items on premises:

| Item Value | Coverage | Who Pays |
|---|---|---|
| Under $1,000 | SSM's blanket bailee policy | SSM (from commission) |
| $1,000-$5,000 | Blanket policy + documented appraisal required | SSM (from commission) |
| $5,000+ | Per-item rider or scheduled endorsement | Cost deducted from sale proceeds before split, OR consignor provides own coverage |

Items over $5,000 require custom agreement and facility owner personal approval.

Reclaim Process

• Request reclaim via Platform or in person
• Unique items: reclaim during active period or 30-day post-expiry window
• Merch: reclaim anytime with 48 hours notice
• Unclaimed unique items after day 120 become facility property

Condition at Intake

Staff documents item condition at intake with photos and notes. This documentation serves as the baseline for any damage disputes. Consignor should review and confirm intake documentation within 48 hours.

Consignment Signatures (ESIGN Act Compliant)

Consignor: [Name] [Date] [IP] [Device] [Content Hash]
SSM Staff: [Name] [Date] [IP] [Device] [Content Hash]

Background Checks

Purpose

SSM conducts background checks on certain Platform users to promote safety, particularly for providers who work with minors or in sensitive roles. This section explains what checks are performed and your rights.

Background Check Tiers

#### Tier 1: Sex Offender Registry (All Providers)

• Scope: National Sex Offender Public Website (NSOPW) registry check
• Provider: Melissa Data (or equivalent)
• When: Before first service delivery; re-checked annually
• Result: Pass/fail; flagged results require manual admin review

#### Tier 2A: PA Act 153 Child Clearances (Providers Working with Minors)
Pennsylvania Act 153 (23 Pa.C.S. Chapter 63) requires the following clearances for any adult who has direct contact with children:

• PA State Police Criminal Record Check (SP4-164)
• PA Child Abuse History Clearance (CY-113)
• FBI Fingerprint-Based Criminal Background Check (via approved channeler)

These clearances are valid for 5 years and must be renewed before expiration.

Your Rights Under the Fair Credit Reporting Act (FCRA)

Before conducting a background check:

• You will receive this written disclosure
• You must provide written authorization (via SSOS e-signature system, ESIGN Act compliant)
• If adverse action is taken based on results, you will receive:

- A pre-adverse action notice with a copy of the report
- A reasonable period (minimum 5 business days) to dispute the findings
- A final adverse action notice if the decision stands
- A copy of "A Summary of Your Rights Under the FCRA"

Dispute Process

If your background check contains inaccurate information:

• You will be notified of the adverse finding
• You have 5 business days to dispute with the reporting agency
• The reporting agency must investigate within 30 days
• If corrected, we will re-evaluate your eligibility
• You may also contact SSM at support@secondstreetmusic.com with supporting documentation

Data Handling

• Background check results stored encrypted, access restricted to authorized admin personnel
• Results retained per applicable law requirements (minimum 1 year for FCRA, per PA Act 153 for child clearances)
• Results never shared with other Platform users
• You may request a copy of your background check results at any time

Cost

• Tier 1: No cost to provider (SSM absorbs)
• Tier 2A: Provider responsible for clearance fees (approximately $22.60 for PA State Police, $13 for Child Abuse, $27.50 for FBI fingerprint)

Authorization

By signing below (via SSOS e-signature), you:

• Acknowledge receipt of this disclosure
• Authorize SSM to obtain the background check(s) described above
• Understand that results may affect your eligibility to provide services
• Understand your rights under the FCRA

Signature Fields: [Name] [Date] [IP Address] [Device Fingerprint] [Content Hash]

Split Sheets

Purpose

A Split Sheet Agreement documents the ownership splits for the musical composition and/or master recording described below. A split sheet is a legally binding agreement between co-writers and/or co-owners establishing each party's percentage ownership of a musical work.

Song Information

| Field | Value |
|-------|-------|
| Song Title | [TITLE] |
| Alternative Title(s) | [ALT TITLES] |
| Date of Creation | |
| Genre | [GENRE] |
| ISRC (if assigned) | [ISRC] |
| ISWC (if assigned) | [ISWC] |

Composition Splits (Publishing)

The songwriting/composition copyright is owned as follows:

| Writer | Share (%) | PRO Affiliation | IPI/CAE Number | Publisher |
|--------|-----------|-----------------|----------------|-----------|
| [Name 1] | [X]% | [ASCAP/BMI/SESAC] | [IPI] | [Publisher or Self] |
| [Name 2] | [X]% | [ASCAP/BMI/SESAC] | [IPI] | [Publisher or Self] |

Total must equal 100%.

Master Recording Splits (Sound Recording)

The master recording copyright is owned as follows:

| Contributor | Share (%) | Role | PRO Affiliation | IPI/CAE Number |
|-------------|-----------|------|-----------------|----------------|
| [Name 1] | [X]% | [Artist/Producer/Engineer] | [PRO] | [IPI] |
| [Name 2] | [X]% | [Artist/Producer/Engineer] | [PRO] | [IPI] |

Total must equal 100%.

Terms

• Each party warrants they have the authority to enter into this Agreement
• Each party warrants their contribution is original and does not infringe third-party rights
• No party may license, sell, or assign the composition or master without written consent of all parties holding a share, except for:

- Performance royalty collection through PROs
- Mechanical royalty collection through publishers or administrators

• Each party is responsible for registering their share with their respective PRO
• Income from the composition/master shall be distributed according to the splits above
• This Agreement is binding on heirs, successors, and assigns

PRO Registration

Each songwriter is individually responsible for registering their ownership share with their respective PRO (ASCAP, BMI, SESAC, etc.). SSM does not register works with PROs on behalf of users. The Platform provides tools to:

• Export split sheet data in CWR (Common Works Registration) format for batch submission to PROs
• Generate pre-filled PDF split sheets for your records
• Email co-writers with registration instructions and their split details

Amendments

This Agreement may only be amended by written consent of all parties.

Governing Law

This Agreement is governed by the laws of the Commonwealth of Pennsylvania.

Signatures (ESIGN Act Compliant)

Each party signs digitally via the SSOS Platform. Digital signatures include:

• Typed full legal name
• Date and time (UTC)
• IP address
• Device fingerprint
• SHA-256 hash of agreement content at time of signature

Signature Fields:
| Party | Typed Name | Date | IP | Content Hash |
|-------|-----------|------|-----|-------------|
| [Party 1] | | | | |
| [Party 2] | | | | |

PDF Export

A signed PDF copy of this Agreement is available for download by all parties at any time from the Platform.

Staff/Volunteer Incentive

Scope

This section governs the incentive program for SSM staff and authorized volunteers who facilitate consignment intake, listing creation, and sales fulfillment on the SSOS Platform.

Eligibility

• Active SSM staff members (W-2 or 1099)
• Authorized volunteers approved by SSM management
• Must have an active SSOS Platform account with staff permissions

Incentive Structure

#### Listing Creation Incentive

• 5% of SSM's commission on the item, paid when the listing goes live
• Applies to: consignment intake facilitation, photo documentation, listing creation
• Attributed to the staff member who completes the intake in the Platform

#### Sale/Fulfillment Incentive

• 5% of SSM's commission on the item, paid when the sale is completed
• Applies to: packing, shipping, customer handoff, cash sale processing
• Attributed to the staff member who marks the order as fulfilled in the Platform

#### Calculation Examples

Example 1: $1,000 Unique Consignment Item

• Consignor receives: $800 (80%)
• SSM commission: $200 (20%)
• Staff listing incentive: $10 (5% of $200)
• Staff sale incentive: $10 (5% of $200)
• SSM net: $180

Example 2: $30 Merch Item (T-shirt)

• Consignor receives: $24 (80%)
• SSM commission: $6 (20%)
• Staff listing incentive: $0.30 (5% of $6)
• Staff sale incentive: $0.30 (5% of $6)
• SSM net: $5.40

Example 3: $5,000 Original Art (Gallery Model)

• Artist receives: $3,500 (70%)
• SSM commission: $1,500 (30%)
• Staff listing incentive: $75 (5% of $1,500)
• Staff sale incentive: $75 (5% of $1,500)
• SSM net: $1,350

Payout Terms

• Incentives tracked per staff member in the Platform
• Paid on regular payroll cycle (W-2) or monthly (1099)
• Minimum payout threshold: $10 (accumulated until threshold met)
• Incentive history viewable in staff dashboard

Attribution Rules

• Listing incentive attributed to the staff member who completes intake
• Sale incentive attributed to the staff member who completes fulfillment
• If multiple staff involved, incentive attributed to the staff member who performs the final step in each phase
• Disputes resolved by SSM management

Important Notes

• Incentives come from SSM's commission share ONLY — consignor/seller share is never reduced
• This program may be modified or discontinued with 30 days' notice
• Incentive rates are not guaranteed and may change
• Participation is voluntary; staff duties remain the same regardless of incentive participation

Tax Implications

• W-2 staff: incentives included in gross wages, taxes withheld
• 1099 contractors: incentives reported on 1099; you are responsible for tax obligations

Acknowledgment

By signing below, you acknowledge:

• You understand the incentive structure
• You understand incentives come from SSM's share only
• You understand this program may be modified or discontinued

Signature: [Name] [Date]

Commission & Payouts

Service Fee (Providers)

Platform charges a service fee on top of your rate per the current Fee Schedule. Membership tier discounts reduce this fee for the buyer, but you always receive your full rate.

Payment Models

Depending on your relationship with the Facility:

• Staff (W-2): Facility pays via payroll; Platform pays Facility per agreed rate
• Contractor (1099): Revenue split per agreement; Platform splits via Stripe Connect
• Independent: You keep revenue minus room fee; Platform deducts Facility's room fee

Payouts

• Via Stripe Connect to your linked bank account
• Standard payout schedule per Stripe terms
• You are responsible for tax reporting and compliance

Tax Obligations

• You are responsible for all applicable taxes on your sales and service income
• SSM will issue 1099-K forms for marketplace sellers as required by law (threshold: $600/year per IRS rules)
• SSM will issue 1099-NEC forms for providers and gig performers as required (threshold: $600/year)
• Sales tax collection and remittance handled by Platform where required
• You must provide accurate tax information (SSN/EIN) for 1099 reporting

Termination

Either party may terminate this Agreement with 30 days' written notice. SSM may terminate immediately for violation of Terms, background check failure, safety concerns, or illegal activity. Outstanding payouts will be processed per normal schedule.

Contact Us

Provider questions: support@secondstreetmusic.com
Seller questions: support@secondstreetmusic.com
Consignment questions: support@secondstreetmusic.com
Background check questions: support@secondstreetmusic.com
Or use our contact form

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Last Updated: March 9, 2026 | Version: 2.0